Refund policy
Thank you for shopping with Trend Nest. We want you to be happy with your purchase. Because many of our products are made or printed specifically for each order, our return and refund policy is designed around custom and print-on-demand products.
1. Returns
We generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference, because our products may be made specifically after an order is placed.
However, if your order arrives damaged, defective, incorrect, or significantly different from what you ordered, we will be happy to review the issue and provide an appropriate solution.
2. Damaged or Defective Products
If your product arrives damaged or has a manufacturing or printing defect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the packaging, if applicable
After reviewing the issue, Trend Nest may offer a replacement or refund, depending on the circumstances.
3. Incorrect or Wrong Product
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
If the mistake is confirmed to be on our side, we may provide a replacement or refund at no additional cost to you.
4. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
5. Size Issues
Please carefully review the size chart provided on the product page before placing your order.
We do not normally accept returns or refunds because of an incorrectly selected size, provided that the product was manufactured according to the order details.
6. Change or Cancellation of Order
Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.
Once an order has entered production or fulfillment, it may not be possible to cancel or modify it.
7. Refunds
If your refund request is approved, the refund will be issued to the original payment method whenever possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
8. Shipping Charges
Original shipping charges are generally non-refundable, except where the return or refund is caused by an error on the part of Trend Nest or where required by applicable law.
9. International Orders
Trend Nest offers worldwide delivery. International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
Delays caused by customs, local postal services, weather, or other circumstances outside our control do not automatically qualify for a refund.
10. How to Request a Refund or Replacement
To request a return, refund, or replacement, please contact us with:
Order Number:
Customer Name:
Email Address:
Reason for Request:
Photos/Videos (if applicable):
Please contact us at: